Zizobet Document Upload: Format and Size Rules
Successfully verifying your account is a crucial step to withdrawing your winnings at any online casino. This practical guide walks you through the document upload process at Zizobet casino, detailing the exact formats, sizes, and types of files you need to provide to avoid delays and get your account verified swiftly.
Why Zizobet Requires Document Verification
Like all licensed and reputable gambling platforms, Zizobet must verify the identity and age of its players. This process, known as Know Your Customer (KYC), is a legal requirement to prevent fraud, money laundering, and underage gambling. You will typically be asked to upload documents when you make your first withdrawal request. Submitting correct documents the first time is the fastest way to access your funds, including any winnings from a Zizobet bonus.
Accepted Document Types and Their Specifications
You will need to provide proof of identity, proof of address, and potentially proof of payment method. The following table outlines the specific documents accepted and the critical rules for each.
| Document Purpose | Accepted Documents | Format & Size Rules |
|---|---|---|
| Proof of Identity (POI) | Passport, National ID Card, Driver’s License | JPG, PNG, or PDF under 10MB. All four corners must be visible, and all details must be clear and legible. |
| Proof of Address (POA) | Utility bill (gas, water, electric), bank statement, tax bill | JPG, PNG, or PDF under 10MB. Document must be dated within the last 3 months and show your full name and address clearly. |
| Proof of Payment Method | Front of credit/debit card (with middle digits hidden), e-wallet screenshot | JPG or PNG under 5MB. For cards, you must obscure the first 6 and last 4 digits, leaving only the middle 6 visible. The name on the card must be shown. |
Step-by-Step Guide to Uploading Your Documents
Follow these steps carefully to ensure a smooth verification process at Zizobet.
- Log in to your Zizobet account and navigate to your account profile or ‘Verification’ section.
- Select the type of document you are uploading (e.g., Proof of Identity).
- Click the ‘Upload’ button and select the correct file from your device. Ensure the file size and format comply with the rules above.
- Submit the document for review. The verification team will typically process your documents within 24-48 hours.
- Repeat the process for any additional required documents (e.g., Proof of Address).
If you need help resizing an image, a useful resource for simple tools can be found at thecollinshandyman.co.uk.
Common Upload Errors and How to Fix Them
Most verification delays are caused by easily avoidable mistakes. Here are the most common issues:
- Blurry Photos: Ensure the document is on a flat surface with good lighting. Avoid shadows and glares.
- Incomplete Document: The entire document must be in the frame, including all four corners.
- Wrong File Format/Size: Use a photo editing app or online converter to change your file to a JPG or PNG and reduce its size if necessary.
- Expired Documents: Proof of Address must be recent. An old utility bill will be rejected.
What Happens After You Submit Your Documents?
Once submitted, the Zizobet security team will manually review your documents. Standard processing time is between 12 and 72 hours. You will receive an email notification confirming approval or detailing any reasons for rejection. If rejected, simply correct the issue and re-upload the document. Once verified, your withdrawal will be processed, and future transactions will be much faster. Completing verification also makes you eligible for promotions requiring a validated account, like a Zizobet no deposit offer or Zizobet free spins.
Troubleshooting and Support
If your documents are rejected multiple times or you encounter technical issues with the upload portal, the best course of action is to contact Zizobet customer support directly via live chat or email. Have your documents ready and be prepared to explain the problem. Support agents can often provide specific guidance and, in some cases, manually process your files. Remember, using a valid Zizobet promo code during registration is separate from verification; you must complete KYC to withdraw bonus-related winnings.